Return Policy

 Please contact gaffer & fluf before returning any items.

Returns are accepted, as long as the items you are returning are in the same condition in which you received them, i.e., in their original sealed and undamaged packaging  – and must have their original labelItems that have been washed or worn cannot be returned or exchanged.

 

When returning an item, you must send either an e-mail to info@gafferandfluf.com making sure yοu have included your order code or by calling our Customer Service Department at 0030 210 6034334 (Monday through Friday, 10:00 am-18:00pm hours GMT +3). 

 

Once your request to return an item has been approved, ship the package to us at:

Aik. Vamvaka & co e.e. - Dervenakion 23str. -15351 Pallini- Greece -tel. 0030 210 6034334

 

You may return an item within 14 days following its date of delivery..

Want to switch to another size of the same product? You can do that, just contact us.

Want to switch to another product? You can do that, just contact us.
If a package is unclaimed you might have to pay a handling fee.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts gaffer & fluf and gives information relevant and the reason for complaint. 

Refunding

Our return policy provides you with the following options:

  • Credit: You will be  credited with an amount equal to the purchase price of the item(s) you are returning. This amount goes toward your future purchases. Your account is credited immediately after we receive the goods returned and we e-mail you to confirm the credit you have received. 

  • Refund: We cannot refund money.

 

Return Conditions

You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall be send back. Make sure to include contact information with the return and if possible, please provide us with a tracking number. 

Gaffer & fluf suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

 

Returning an item

Should you return an item, you incur only the cost directly involved in having to ship the item(s) back to us. If the reason for returning an item lies with our Company, we take full responsibility for any shipping costs involved in the return at our expense. We will then send back the correct item at the shipping address you have indicated, via courier.

 

Want to switch to another size of the same product?
E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, gaffer & fluf reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: info@gafferandfluf.com

Terms & Conditions in short

By ordering any of our products, you agree to be bound by these terms & conditions.
By placing an order at 
gaffer & fluf,  you warrant that you are at least 18 years old or have parents' permission to buy from us.
All personal information you provide us with or that we obtain will be handled by 
gaffer & fluf as responsible for the personal information.
Events outside gaffer & fluf 's control shall be considered force majeure.
The price applicable is that set at the date on which you place your order.
Shipping costs and payment fees are recognized before confirming the purchase.
Card information is transmitted over secure SSL encryption and is not stored.
Please note that local charges may occur.

gaffer & fluf reserves the right to amend any information without prior notice.



Terms & Conditions
This page contains the terms & conditions. Please read these terms & conditions carefully before ordering any products from us. You should understand that by ordering any of our products, you agree to be bound by these terms & conditions.

By placing an order at gaffer & fluf  you warrant that you are at least 18 years old (or have parents' permission to buy from us and accept these terms & conditions which shall apply to all orders placed or to be placed at gaffer & fluf for the sale and supply of any products. None of these terms & conditions affect your statutory rights. No other terms or changes to the terms & conditions shall be binding unless agreed in writing signed by us.


Personal Information
All personal information you provide us with or that we obtain will be handled by 
gaffer & fluf as responsible for the personal information. The personal information you provide will be used to ensure deliveries to you, the credit assessment, to provide offers and information on our catalog to you. The information you provide is only available to gaffer & fluf and will not be shared with other third parties. You have the right to inspect the information held about you. You always have the right to request gaffer & fluf  to delete or correct the information held about you. By accepting the gaffer & fluf Conditions, you agree to the above.

 

Force Majeure
Events outside 
gaffer & fluf 's control, which is not reasonably foreseeable, shall be considered force majeure, meaning that gaffer & fluf is released from gaffer & fluf 's obligations to fulfill contractual agreements. Example of such events are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. The force majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.


Payment
All products remain 
gaffer & fluf 's  property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents' permission to buy from gaffer & fluf.

All transfers conducted through gaffer & fluf are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the terms & conditions for the payment gateway choosen for the transaction as they are responsible for the transactions made.


Local Taxes
Please note that local charges (sales tax, customs duty) may occur, depending on your region and local customs duties. These charges are at the customers own expense.

 

​Cookies

gaffer & fluf uses cookies according to the new Electronic Communications Act, which came into force on 25 July 2003. A cookie is a small text file stored on your computer that contains information that helps the website to identify and track the visitor. Cookies do no harm to your computer, consist only of text, can not contain viruses and occupies virtually no space on your hard drive. There are two types of cookies: "Session Cookies" and cookies that are saved permanently on your computer.

The first type of cookie commonly used is "Session Cookies". During the time you visit the website, our web server assigns your browser a unique identifier string so as not to confuse you with other visitors. A "Session Cookie" is never stored permanently on your computer and disappears when you close your browser. To use gaffer & fluf without troubles you need to have cookies enabled.

The second type of cookie saves a file permanently on your computer. This type of cookie is used to track how visitors move around on the website. This is only used to offer visitors better services and support. The text files can be deleted. On gaffer & fluf we use this type of cookie to keep track of your shopping cart and to keep statistics of our visitors. The information stored on your computer is only a unique number, without any connection to personal information.


Additional Information
gaffer & fluf reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, gaffer & fluf has the right to cancel the order and refund any amount paid in the best way.gaffer & fluf shall also notify the customer of equivalent replacement products if available.

All enquiries:info@gafferandfluf.com

return policy

terms & conditions